You accept these Terms & Conditions upon purchasing any item or service from TTC Craftworks.

 

All our products come with a 6-month “fair use” warranty.

 

Warranties are subject to review based on faults and damage on components and construction under the circumstances of fair use which follows the below criteria:

 

• Fair use includes activities which include training, sparring and LARP events where pulled strikes only are used.

• TTC Craftworks will not cover damage or failures linked to activities based on testing or evaluations with the use of TTC Craftworks products.

• If after inspection it is deemed that pulled strikes have not been used, TTC Craftworks may refuse any warranty service.

• TTC Craftworks products are only designed to reduce the potential risk of injury but not completely mitigate the potential for damage.

• Products must be inspected each time before use, and if any damage is detected they must not be used.

• TTC Craftworks will not cover any injury or losses including financially related to their use in or out of context of ‘fair use’ either inside or outside the UK.

 

Returns

 

• If you suspect your item is damaged despite adhering to the “Fair Use” terms, you are to contact TTC Craftworks with the subject heading “RMA REQUEST”.

• Please include an accurate description of your action which caused the breakage and include clear photographs of the damage.

• Also include your Name, Address and Contact Number

• TTC Craftworks will contact you once we have reviewed your claim with a decision on the appropriate course of action.

• TTC Craftworks may also ask for the product to be returned prior to a decision being made if the nature of damage to the product cannot be identified exclusively from the photos.

• If authorised, an RMA number will be sent to you via email with instructions to return the item to us for repair, replacement or credit.

• Please send items using a tracked and signed for postal service as items lost in transit are not refundable and will need to be claimed against by you.

• Postage costs are not refunded.

• If the RMA requires a full replacement and no item exists in stock, there will be a potential 14 working day period where a replacement is made.

 

Cancellations

 

• For standard webshop orders, you are within your rights to cancel your order prior to shipping for a full refund.

• This does not apply to custom orders! See further on for information.